1. What is the Hands-Free Shopping service?

WeCarryBags lets you shop freely without carrying your bags. Simply drop your shopping with our partner store, and we’ll deliver it to your hotel, home, or preferred location.

2. Where is the service available?

Currently, our Hands-Free Shopping is available in select UK cities and shopping districts. Check our location coverage page for the latest updates.

3. Is same-day delivery available?

Yes, in most areas we offer same-day delivery, subject to cut-off times and store locations.

4. Is there a limit on the number of bags?

No, you can shop as much as you like, we’ll carry it all. Charges may vary based on weight and delivery location.

5. How do I use the service in-store?

Visit a partner store, inform the staff you’d like to use WeCarryBags, or use our mobile app to scan and register your bags for delivery.

1. What is the WeCarryBags Personal Shopping Service?

It’s a tailored service where we source, purchase, and deliver products on your behalf, whether it’s a luxury item, a thoughtful gift, or a practical need. You tell us what you want; we do the rest.

2. Is this service only for luxury shopping?

Not at all. While we specialise in sourcing from high-end stores, we also fulfil requests from everyday retail shops, online stores, pharmacies, department stores, and local boutiques, whatever suits your needs.

3. How do I make a personal shopping request?

You can submit a request via our website or app by filling out a simple form. Include product details (photos or links), preferred stores (if any), budget, delivery address, and when you need it.

4. How do I make payment for my personal shopping order?

Once we confirm item availability and delivery details, you’ll receive an official offer email with a secure payment link. You can complete payment directly from there.

5. Do you offer physical personal shoppers to accompany me?

Yes, we do. Our team includes highly experienced personal shoppers who can accompany clients during in-store visits, tailored to your style, language preference, and shopping goals. This is subject to availability and advance booking.

6. Can I request multiple items from different stores in one go?

Absolutely. We can combine purchases from various retailers into one delivery, making the entire process seamless and efficient.

7. Can I send a personal shopping request as a gift?

Yes. Just tick the "Is it a gift?" option in the request form and tell us the occasion. We’ll take care of the wrapping and ensure the item is delivered in perfect condition and on time.

8. How long does it take to receive the items?

Delivery timelines depend on product availability, location, and delivery urgency. We offer same-day, next-day, and standard delivery options where applicable.

9. Do you provide updates during the sourcing process?

Yes. Once your request is submitted, we’ll keep you informed with updates on availability, pricing, expected delivery, and final confirmation before purchase.

10. Can I cancel or modify my request after submission?

You can modify or cancel your request as long as the item hasn’t been purchased yet. Once the payment is processed and purchase is made, cancellation may not be possible.

11. What happens if an item I requested is out of stock?

We will notify you immediately and offer alternatives, including similar products or sourcing from another supplier, depending on urgency and availability.

12. Is there a fee for the personal shopping service?

Yes, a service charge is applied based on the complexity, urgency, and value of the request. All charges are transparently shared with you before you confirm payment.

13. Can you source limited-edition or hard-to-find items?

We do our very best. Our team has strong networks with premium retailers, and we often succeed in sourcing exclusive or limited items, especially if given enough lead time.

14. Do you ship internationally?

Yes, for personal shopping orders we offer international delivery to select countries. Delivery timelines and charges will be shared with you at the time of request confirmation.

15. Is the service available for last-minute needs?

We accommodate urgent requests whenever possible. Please highlight the urgency in your request form and we’ll prioritise accordingly.

1. What is WeCarryBags for Stores?

It’s a fulfilment and delivery solution for retailers. We pick up from your store and deliver directly to your customer’s address, offering a seamless shopping experience.

2. How do I integrate WeCarryBags with my Shopify store?

Our tech team will help integrate your Shopify checkout with WeCarryBags for instant fulfilment. Contact us for onboarding details.

3. Do you offer B2B logistics support?

Yes, we support bulk deliveries and scheduled dispatches for stores and marketplaces.

1. What delivery options are available?

We offer same-day, next-day, and timed delivery options. Availability depends on your location and the retailer.

2. Can I track my order?

Yes, all deliveries come with real-time tracking accessible via your WeCarryBags account or email notifications.

3. Do you offer international shipping?

For selected services, yes, especially with our Personal Shopping offering. Please contact us for details.

1. How much does the service cost?

Pricing depends on location, delivery urgency, and item size. You'll receive a quote before confirming any delivery.

2. What payment methods do you accept?

We accept all major credit/debit cards, Apple Pay, Google Pay, and other secure digital payment options.

3. Is tipping required?

Tipping is entirely optional and can be done via the app or in cash at delivery.

1. Where can I find job openings at WeCarryBags?

Our current vacancies are listed on our Careers page, Indeed, and the UK Government’s Find a Job portal. We update these regularly, so keep an eye out.

2. Do you offer internships or apprenticeships?

Yes, we’ve hosted over 30 internship and apprenticeship opportunities to help graduates gain real industry experience in retail tech, logistics, and digital innovation.

3. Are your internships paid?

Some of our internships are paid, while others offer valuable hands-on training and career-building experience. Each role clearly states the terms.

4. Do you provide training or development opportunities?

We host regular free-to-join webinars, internal training workshops, and retail tech sessions. Many of our trainees have also had the opportunity to contribute as guest lecturers, enhancing both their confidence and professional profile.

5. What if I don’t see a suitable vacancy?

If there are no openings that match your skills, you can still express your interest by submitting your CV via our Contact Us form. We review every submission.

1. What is WeCarryBags for Stores?

It’s a hands-free shopping and fulfilment service that allows your customers to shop without carrying bags. We collect their shopping in-store and deliver it directly to their home or hotel, on the same day or next day.

2. What does the setup process involve?

No integration is required. Our service is completely hassle-free, your team simply uses our app or manual booking form. We'll take care of the rest.

3. What are the benefits for my store?

• Zero cost to the retailer
• Supports elderly or specially abled shoppers, allowing them to shop confidently
• Enhances customer satisfaction and loyalty
• Differentiates your store with a premium, concierge-style service

4. Do I need to pay to partner with WeCarryBags?

No, our Hands-Free Shopping service comes at no cost to retailers. It’s a value-add for your customers.

5. How do I get started?

You can register your interest here or schedule a call with our Store Experience Specialist to discuss how the service can be implemented at your location.